Meet & Greet
As part of our personalised service, we offer an optional Meet & Greet service, welcoming clients on arrival and assisting with on-going connections as well as with any problems clients may experience. A Gondwana Travel Centre representative with a paging board meets our clients at Windhoek International Airport at the Arrivals Terminal. Once all of the documentation is handed over, the clients are escorted either to their car hire kiosk or transfer vehicle.
Clients are requested to look out for our representative on their arrival. The paging boards will bear the clients’ names and our company logo. In the unlikely event that clients miss our paging boards, please contact us for immediate assistance, alternatively, proceed to the information desk and ask them to seek the Gondwana Travel Centre representative over the Public Address System.
A Tour Briefing is an optional personalised service offered and conducted by our professional Tour Consultants, either at the airport or in the comfort of the clients’ hotel in Windhoek. Guests are taken through their itinerary with the use of maps, brochures and additional information, such as current road conditions, alternative routes, location of fuel stops and general information about the country. Our consultants are available to answer any questions clients may have.
Emergency Services & Support on the ground
Gondwana Travel Centre offers a 24 hours, 7 days a week emergency contact service, manned by our trained staff that are able to answer all queries and are empowered to deal with virtually any unforeseen circumstance, ensuring your vacation goes hand in hand with safety and support.
Personalised Travel Journal
We at Gondwana Travel Centre pride ourselves on the user-friendly content of the documentation included in our Information Packs.
Our clients receive a comprehensive personalised Travel Journal, which includes:
- Welcome Letter
- Full Detailed Itinerary outlining the trip
- All travel related documentation; Service Vouchers, Air tickets etc
- Country & Establishment route Maps (strip maps)
- Descriptions of places of interest en-route with a map indicating locations
- Driving Hints & Tips
- Namibian Health & Safety Precautions
- Establishment Contact Detail List
- Emergency Contact Numbers